SmallBizGenius Analysis
Cricket Wireless faces criticism for inconsistent service and poor customer support, despite some customers finding value in its affordable plans. Many reviewers report issues with the mobile app, dropped calls, and unhelpful customer service interactions.
Category Breakdown
Scores based on analysis of 288 recent reviews
Customer Service Issues
2.0/10Many reviewers report negative experiences with Cricket Wireless customer service, citing unhelpful representatives, language barriers, and long wait times. Some reviewers specifically mention being laughed at by a manager or having their issues unresolved after multiple calls.
35 reviews mention thisService Reliability
3.0/10A significant number of reviewers complain about unreliable service, including dropped calls, slow data speeds, and inconsistent connectivity. Some reviewers report that their service is particularly poor in certain locations, while others experience frequent outages.
30 reviews mention thisMobile App Problems
2.5/10Several reviewers mention issues with the Cricket Wireless mobile app, stating that it frequently malfunctions or displays error messages. This makes it difficult for customers to manage their accounts, make payments, or access other services.
15 reviews mention thisBilling Issues
3.0/10Several reviewers report billing problems, such as being overcharged, having unauthorized charges on their accounts, or experiencing difficulties with automatic payments. Some reviewers also mention being charged extra fees for paying in-store or not using autopay.
12 reviews mention thisIn-Store Experience
4.0/10A few reviewers highlight positive experiences at Cricket Wireless stores, praising specific employees for their helpfulness and patience. These reviewers often mention receiving personalized assistance with selecting phones or resolving technical issues.
10 reviews mention thisPros & Cons
What Customers Love
"The service is ok I get 5g but the speeds are like 6 to 11mb which is slower the tmobile but it works calls are clear for 35 with unlimited data talk and text i can't complain and I got a free samsu..."
"Phone plan is awesome and it has service every where I travel to within the USA."
"I needed a new phone so I went to the Cricket store in the Cherrydale center. I was greeted by a gentleman named Sergio. He went over the phones and pricing. I decided on one and he transferred all..."
"Just started with Cricket. At&t got too expensive and annoying. So far....Im very happy with Cricket."
"The service is ok I get 5g but the speeds are like 6 to 11mb which is slower the tmobile but it works calls are clear for 35 with unlimited data talk and text i can't complain and I got a free samsu..."
Common Complaints
"Absolutely horrible customer service. Not a surprise at all that they have 1 star. Guy on the phone laughed at me while I explained my issue, and he’s a “manager” Corporate should be ashamed. Issue wa..."
"Worst internet provider in america behind verizon. I hope this company goes out of businesss. Calls drop because the service isnt strong in many places, messages sometime refuse to send. I constantly..."
"First off the my cricket app never works. Always says something went wrong please try again later."
"The plans are not competitive. 1. The price for any plan includes a extra 5 dollars if not using auto pay. 2. If you pay at the store that's an extra 5 dollars (in-convenience) fee on top of th..."
"Cricket automatically LOCKS your phone for a minimum of 6 months from the time of activation."
Common Questions About Cricketwireless
Answers derived from customer review patterns
Is Cricketwireless legit and trustworthy?
Cricket Wireless has mixed reviews regarding its legitimacy and trustworthiness. While some customers have had positive experiences with the service and pricing, a significant number of reviewers report issues with customer service, service reliability, and billing practices. Many customers have reported difficulty resolving issues with customer service and have experienced unexpected charges or fees. Potential customers should carefully consider these factors before choosing Cricket Wireless.
Based on 45 reviewsDoes Cricketwireless have good customer service?
Based on the reviews, Cricket Wireless' customer service is a major pain point for many customers. A large number of reviewers report negative experiences, citing unhelpful representatives, language barriers, long wait times, and unresolved issues. Some reviewers even mention being treated rudely or laughed at by customer service agents. While there are a few positive mentions of helpful in-store staff, the overall sentiment regarding customer service is overwhelmingly negative.
Based on 35 reviewsIs Cricketwireless worth it for small business?
Whether Cricket Wireless is worth it for a small business depends on the business's specific needs and priorities. The affordable plans may be attractive to businesses on a tight budget, but the reported issues with service reliability and customer support could be problematic. If reliable communication and responsive customer service are critical for the business, it may be worth considering a more expensive provider with a better track record. However, if cost is the primary concern and the business can tolerate occasional service disruptions, Cricket Wireless may be a viable option.
Based on 20 reviewsWhat is Cricketwireless' service reliability like?
Cricket Wireless' service reliability is a common concern among reviewers. Many customers report experiencing dropped calls, slow data speeds, and inconsistent connectivity. Some reviewers mention that the service is particularly poor in certain locations, while others experience frequent outages. These issues can be frustrating and disruptive, especially for businesses that rely on reliable communication.
Based on 30 reviewsWhy is the Cricket Wireless app so problematic?
The Cricket Wireless app is frequently mentioned as a source of frustration for customers. Many reviewers report that the app malfunctions, displays error messages, or is simply difficult to use. This can make it challenging for customers to manage their accounts, make payments, or access other services. The app's unreliability is a recurring theme in the reviews and contributes to the overall negative customer experience.
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